![]() A declaration from the Court may also make it easier for people to obtain refunds in future if their package holiday is cancelled by other providers due to the COVID-19 pandemic and will emphasise to businesses in the sector the importance of complying with their refund obligations. The CMA considers that it is important to continue with its claim for a declaration in order to provide further certainty to people still waiting for refunds for cancelled package holidays. To enable the liquidation to progress without interference, the CMA has agreed that its court action, should be stayed – temporarily paused – pending the outcome of the liquidation process with the exception of the CMA’s request for a declaration as to whether Teletext Holidays and breached the Package Travel and Linked Travel Arrangements Regulations 2018. On 2 December 2021: Teletext Holidays and entered into voluntary liquidation. Teletext Holidays facing legal action over package holiday refunds Press release: Court finds that Teletext Holidays broke consumer law (28.2.22).The CMA wants to ensure that people can book package holidays with confidence, knowing that their legal rights will be respected if their holiday is cancelled due to unavoidable circumstances outside their control.Īs both Truly Travel Limited and Alpha Holidays are in liquidation, neither party participated in the hearing and the ruling was made on the basis of the written material submitted to the Court. The CMA sought the declaration from the High Court in this case to highlight the importance of travel firms respecting consumers’ refund rights. “Between 17 March 2020 and 1 December 2021 Truly Travel Limited and Alpha Holidays Limited each failed to pay refunds to travellers following the termination of package travel contracts as required by The Package Travel and Linked Travel Arrangements Regulations (SI 2018/634).” High Court hands down judgment in Truly Holdings caseĢ8 February 2022: The High Court handed down judgment granting the CMA’s application for declarations that Teletext Holidays and breached the Package Travel and Linked Travel Arrangements Regulations 2018 (‘PTRs’). Truly Travel Limited and Alpha Holidays Limited (which trades as ) are both owned by Truly Holdings Limited, and are all covered by this action. Truly Travel, Teletext Holidays’ Travel Agent partner has offices in London alongside a customer call centre and additional back office support.Teletext Holidays is the trading name of Truly Travel Limited. Teletext Holidays was a British travel company that specializes in the sale of short and long haul beach holidays, city breaks, UK getaways and cruises. See Also: Zooplus complaints number, email and office address Customer service hours of Teletext Holidays Day If you haven’t received the service you expected, you have the right to make a complaint. Teletext Holidays provides customers with the best possible service. If you would like to make Teletext Holidays complaint, please contact us via Contact Us page on website. Email: can I contact Teletext Holidays ?.Headquarters Email: Other Phone number and email Teletext Holidays Corporate Office Address: 1st Floor, 192 – 198 Vauxhall Bridge Rd, London, SW1V 1DX UK You can use this number for various tasks such as:Ĭustomer service email: via Support Form: Support Form This is a Teletext Holidays finest customer service phone number that you can use to contact Teletext Holidays. If you have an any complaint regarding service and other queries. ![]() Different ways to complaint Teletext Holidaysġ: Call the Teletext Holidays complaint line on 02. Call the company’s customer service representatives at 02 or send them an email at They will typically address the complaint within the same working day. Having said that, Teletext Holidays takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Teletext Holidays complaint department & Corporate office detail Teletext Holidays WebsiteĪll complaints are handled internally by Teletext Holidays, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.
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